These are the terms between you and Studystead when you take tutoring with us. By "you" we mean the account holder: a parent or guardian if the student is under 18, or the student from 18.
1. Who we are
Studystead is a service of SJA Ondernemingen in Utrecht (KvK 99843072). You can reach us at info@studystead.nl. Our full address is in the offer you get by e-mail.
2. How the agreement is made
You leave your details on the site and we call you. In that call we hear what the student needs and propose a teacher and a package.
After that you get our offer by e-mail: the subject, the teacher, the fixed lesson time, the number of lessons, the start and end date, the price and these terms. The agreement is only made when you accept that offer in writing, by replying to the e-mail with "Agreed". A yes on the phone is not yet an agreement. Before the first lesson you get a confirmation by e-mail.
3. Lessons and packages
A lesson lasts 60 minutes and is online, on Microsoft Teams. The student has a fixed time every week with a fixed teacher.
You choose a package: until the next school holiday, half a year, a school year or exam training. The package is the number of lessons in your offer and ends by itself after the last lesson. We never renew it automatically. If you want to continue, you get a new offer.
During the school holidays of region midden and on public holidays there is no lesson and you pay nothing. Those weeks do not count towards the number of lessons. You request an extra lesson, for example before a test, in the portal. It only counts once we confirm it.
4. Price and payment
A lesson costs €40 an hour for secondary school and €45 an hour for MBO, HBO and university, unless your offer names a different price. Tutoring is exempt from VAT, so this is what you pay. The price does not change during a package.
You pay monthly afterwards. At the start of each month you get an invoice for the lessons of the month before, which you pay within 14 days. If you do not pay on time, we first send a reminder with 14 more days. Only when that period also passes can we charge the statutory collection costs.
5. 14 days to change your mind
You have 14 days to change your mind from the day you accept our offer. In that time you can cancel the agreement without giving a reason. To do so, send an e-mail to info@studystead.nl saying that you cancel the agreement, or use the form at the bottom of this page. We confirm your cancellation by e-mail and pay back what you already paid within 14 days.
Unless you ask, the lessons only start after those 14 days. If you want to start sooner, write in your acceptance e-mail: "I want the lessons to start within the 14 days." If you then cancel after all, you only pay for the lessons already given.
6. Stopping
You can stop a package at any time, without giving a reason, by e-mail to info@studystead.nl or with the Stop button in the portal. There is a notice period of four weeks from the day you stop. The lessons in those four weeks go ahead and you pay for them. After that, everything stops.
You pay nothing more: no fine, no compensation and not the rest of the package. If you paid in advance for lessons after the notice period, we pay that back within 14 days.
We only end a package if we have no suitable teacher (article 8), or if an invoice is still unpaid after the reminder in article 4. We let you know by e-mail.
7. When a lesson does not happen
A booked lesson is fixed, because the teacher keeps that time free for the student. If the student cannot make it once, you still pay for that lesson. Lessons cannot be moved.
If the teacher cancels, is ill or does not show up, you do not pay for that lesson. We let you know, by phone as well for a last-minute cancellation, and arrange a make-up lesson or a replacement. If the teacher does not show up, report it in the portal.
8. Your teacher
Every teacher passed the subject with an 8 or higher and is older than the student. We tell you beforehand who the teacher is. If the teacher is not a good fit, ask for another one. That costs nothing.
If your teacher drops out, through illness, leave or because they stop, we propose another teacher who meets the same requirements. We tell you at least 5 working days in advance, except for illness or something unexpected. If the new teacher is not a good fit for you, you can stop as in article 6.
If we cannot offer a suitable teacher within 10 working days, at the start or after your teacher dropped out, we may end the package. You then only pay for the lessons already given. Whatever you paid in advance for other lessons, you get back within 14 days.
9. Complaints
If something goes wrong, report it in the portal or e-mail info@studystead.nl. We read every complaint ourselves and reply within 14 days. If we cannot solve it together, you can go to court. Dutch law applies to these terms.
10. Your data
How we handle your data is in our privacy statement.
11. When these terms change
When we change these terms, we put the new date at the top of this page. For a running package the terms in your offer keep applying, unless the new ones are better for you.
Cancellation form
Only fill this in if you want to cancel the agreement within the 14 days, and send it to info@studystead.nl.
- To: SJA Ondernemingen (Studystead), info@studystead.nl
- I hereby give notice that I cancel our agreement for tutoring at Studystead.
- Agreement accepted on:
- Name:
- Address:
- Date:
- Signature (only if you send this form on paper):